
FAQ
KHYATI GEMS
Frequently Asked Questions
What types of gemstones do you offer?
We offer a wide variety of certified precious and semi-precious gemstones including diamonds, rubies, emeralds, sapphires, and more—each carefully curated for quality and authenticity.
Are your gemstones natural and certified?
Yes, all our gemstones are 100% natural and come with authenticity certificates from trusted gemological laboratories.
Can I customize a jewelry piece with my chosen gemstone?
Absolutely! We offer custom jewelry design services where you can choose the gemstone, metal, and design to create a piece that’s uniquely yours.
Do you offer gemstone recommendations based on birthstones or astrology?
Yes, our experts can guide you in choosing the right gemstone based on your birth month, zodiac sign, or astrological chart.
How do I care for my gemstone jewelry?
Keep your jewelry away from harsh chemicals, clean it regularly with a soft cloth, and store it in a dry, padded box. We also offer professional cleaning services.
Do you provide resizing or repair services?
Yes, we offer resizing, polishing, and repair services to keep your jewelry looking perfect.
What is your return or exchange policy?
We offer a hassle-free return or exchange policy within 30 days of purchase, provided the item is unworn and in its original condition. Custom-made items are not eligible for returns.
Do you ship internationally?
Yes, we ship both within India and internationally. Shipping charges and delivery times may vary based on location.
How can I book a consultation or get gemstone advice?
You can contact us through our website or visit our store to speak with a gemstone expert for personalized guidance and recommendations.